Order Cancellation

If you wish to cancel your order and return it to us you must let us know before the item has been dispatched. Please inform us immediately via email at bok@flexistyle.com. If the item has been already dispatched you can use return policy to return the item.

Returns Policy

You are right to cancel purchase agreement within 14 days of receipt. In order to do so you need to inform us via email: bok@flexistyle.com

Or send the letter:

FLEXISTYLE Aleksandra Maciagowska

Sielankowa 3

83010 Straszyn

Poland

Product must be returned to us within 14 days of return process started undamaged and in their original packaging. You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item. Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

 We will inspect the returned item and will notify you of your refund/replacement or exchange via email. We try to process returns as soon as possible once they have reached our Warehouse. However, returns can take up to 21 days to be processed, especially during busy periods.

We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.

 Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us.